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Student Loan Dispute Resolution

The Federal Student Aid Ombudsman Group of the U.S. Department of Education is dedicated to helping resolve disputes related to Direct Loans, Federal Family Education Loan (FFEL) Program loans, Guaranteed Student Loans, and Perkins Loans. The Ombudsman Group is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans.

Before contacting the Ombudsman Group, be sure to follow our recommendations to resolve problems with your student loan yourself. 

If you have tried to resolve the problems with your loan but haven’t been able to, get prepared before seeking the Ombudsman Group’s help.

The Ombudsman Group needs your name and Social Security number to locate your student loan account information. Information or materials you share with the Ombudsman Group are disclosed only to parties to the dispute, unless there appears to be imminent risk of serious harm or other criminal activity.

When you submit an online assistance request, the initial response from the Ombudsman Group to you will be in the form of an e-mail. Please check the settings for your spam filter and folder to allow receipt of messages from octsreply@ed.gov.

To complete the form, please contact the Ombudsman Group:

Postal Mail
U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633



Office of Financial Aid
Hours of Operation

10:00 a.m.–7:00 p.m.

10:00 a.m.–5:00 p.m.


Michael Kirchmaier
Director of Financial Aid
Office: 617.850.1239
Cell & Text: 617.417.5106
Skype: hellenicfinancialaid